> ## Documentation Index > Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Disputes Entity > The Disputes entity has the following parameters: ### Response ```json: Entity theme={null} { "id":"disp_AHfqOvkldwsbqt", "entity":"dispute", "payment_id":"pay_EsyWjHrfzb59eR", "amount":10000, "currency":"INR", "amount_deducted":0, "reason_code":"chargeback", "respond_by":1590604200, "status":"open", "phase":"chargeback", "created_at":1590059211, "evidence":{ "amount":9000, "summary":"goods delivered", "shipping_proof":[ "doc_EFtmUsbwpXwBH9", "doc_EFtmUsbwpXwBH8" ], "billing_proof":[ "doc_EFtmUsbwpXwBG9", "doc_EFtmUsbwpXwBG8" ], "cancellation_proof":null, "customer_communication":null, "proof_of_service":null, "explanation_letter":null, "refund_confirmation":null, "access_activity_log":null, "refund_cancellation_policy":null, "term_and_conditions":null, "others":[ { "type":"receipt_signed_by_customer", "document_ids":[ "doc_EFtmUsbwpXwBH1", "doc_EFtmUsbwpXwBH7" ] } ], "submitted_at":null } } ``` ### Parameters `id` : `string` The unique identifier of the dispute generated by Razorpay. For example, `disp_AHfqOvkldwsbqt`. `entity` : `string` Indicates the type of entity. In this case, it is `dispute`. `payment_id` : `string` The unique identifier of the payment against which the dispute was created. For example, `pay_EsyWjHrfzb59eR`. `amount` : `integer` Amount, in currency subunits, for which the dispute was created. `currency` : `string` 3-letter ISO currency code associated with the amount. Check the list of [supported currencies](/payments/international-payments#supported-currencies). `amount_deducted` : `integer` The amount, in currency subunits, deducted from your Razorpay current balance when the dispute is `lost`. This amount will be `0` unless the status of dispute is updated to `lost`. Know about the different [states of disputes](/payments/disputes#dispute-states). `reason_code` : `string` Code associated with the reason for the dispute. `reason_description` : `string` A brief description of the reason for dispute. `respond_by` : `integer` Unix timestamp by which a response should be sent to the customer. `status` : `string` The status of the dispute. Possible statuses are: * `open`: Indicates that the dispute has been created. * `under_review`: Indicates that the issuing bank is reviewing the dispute. * `won`: Indicates that the bank has accepted the remedial documents, and you have won the chargeback. * `lost`: Indicates that the bank did not accept the remedial documents, and you have lost the chargeback. * `closed`: Indicates that the fraudulent transaction was closed after you provided either the transaction details or made a refund to the customer. `phase` : `string` Phase associated with the dispute. Possible phases are: * `fraud`: A dispute raised by the bank when it suspects a transaction to be fraudulent based on the risk analysis. * `retrieval`: A request initiated by the customer with their issuer bank for additional information about a transaction. * `chargeback`: A refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry. * `pre_arbitration`: A chargeback that you have won is challenged by the customer for the second time. * `arbitration`: A chargeback that you have won is challenged for a third time by the customer and the card networks directly getting involved. `created_at` : `integer` Unix timestamp when the dispute was created. `evidence` : `object` Provides details of the evidence submitted/saved for contesting a dispute. Use the [Documents API](/api/documents) to securely share documents with Razorpay. `amount` : `integer` The contested amount in currency subunits, for which evidence is provided. The value can vary from `0` to the dispute amount. The default value is the dispute amount. `summary` : `string` The explanation provided by you for contesting the dispute. It can have a maximum length of 1000 characters. `shipping_proof` : `list` List of document ids which serves as proof that the product was shipped to the customer at their provided address. It should show their complete shipping address, if possible. `billing_proof` : `list` List of document ids which serves as proof of order confirmation, such as a receipt. `cancellation_proof` : `list` List of document ids that serves as proof that this product/service was cancelled. `customer_communication` : `list` List of document ids listing any written/email communication from the customer confirming that the customer received the product/service or is satisfied with the product/service. `proof_of_service` : `list` List of document ids showing proof of service provided to the customer. `explanation_letter` : `list` (List of document ids) Any letter(s) from you specifying information pertinent to the dispute/payment that needs to be considered for processing the dispute. `refund_confirmation` : `list` List of document ids showing proof that the refund had been provided to the customer. `access_activity_log` : `list` List of document ids of any server or activity logs which prove that the customer accessed or downloaded the purchased digital product. `refund_cancellation_policy` : `list` List of document ids listing your refund and/or cancellation policy, as shown to the customer. `term_and_conditions` : `list` List of document ids listing your sales terms and conditions, as shown to the customer. `others` : `list` Specifies the evidence documents to be uploaded as a part of contesting a dispute. It is a list of tuples consisting of the following: `type` : `string` Describes the custom type of evidence document(s) provided. `document_ids` : `list` List of document ids corresponding to the customer evidence type. ```json: Example theme={null} [ { "type": "receipt_signed_by_customer", "document_ids": [ "doc_EFtmUsbwpXwBH7", "doc_EFtmUsbwpXwBH6" ] } ] ``` `submitted_at` : `integer` Unix timestamp when the dispute was last submitted by you (for review) to Razorpay. The default value is `null`.