> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# RTO Intelligence

> Use RTO Intelligence to detect incorrect/non-serviceable addresses. This allows COD & Magic Checkout to decide whether to show a particular customer the cash on delivery option based on their buying history, thus increasing the delivery percentage and reducing RTO rates.

## Steps

To use RTO intelligence:

<Steps>
  <Step title="Step 1">
    Log in to the Dashboard.
  </Step>

  <Step title="Step 2">
    Navigate to **Magic Checkout** → **Setup and Settings** → **RTO Settings**.
  </Step>

  <Step title="Step 3">
    Turn on **Enable RTO Intelligence**. This automatically disables the cash on delivery option in case of high-risk customers who often return products on delivery resulting in damaged products during transit, high returns, refund issues, and so on.
  </Step>

  <Step title="Step 4">
    Click **Enable RTO Intelligence** in the confirmation pop-up modal.
  </Step>
</Steps>

<Warning>
  **Watch Out!**

  To enable RTO Intelligence, you must activate Magic Checkout.
</Warning>

### To activate Magic Checkout:

1. Click **Activate** under **Enable RTO Intelligence**.

2. On the **Checkout Settings** page, turn on **Enable Magic Checkout**.

3. Click **Save Settings**.

## Next Steps

Integrate with [Logistics Partners](/payments/cod-magic-checkout/shopify/rto-intelligence/logistics-partners) like Shiprocket, Delhivery, iThink Logistics, Unicommerce and ClickPost to easily fetch order status.