> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Due to this, the HTTP POST request stops working.

### 1. My customer made a payment on my WHMCS site. However, the payment is in the authorized state and did not get captured. The payment status is not reflecting on WHMCS. How to resolve this?

* Cause: This error occurs with Modulesgarden-enabled WHMCS installation. Modulesgarden plugins update `system_url` from example.com to example.com/, which changes the URL from `"example.com/modules/gateways/callback/razorpay.php"` to `"example.com/modules/gateways/callback/razorpay.php"`.
  Due to this, the HTTP POST request stops working.

* Resolution: To solve this issue, remove "/" in `"/modules/gateways/callback/razorpay.php"`.

### 2. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:

1. Reinstall the Razorpay WHMCS plugin and ensure that your system meets all the requirements mentioned [here](/payments/payment-gateway/ecommerce-plugins/whmcs/integration-steps).
2. We recommend you to keep your Razorpay WHMCS plugin up to date. You can find the latest versions [here](https://github.com/razorpay/razorpay-whmcs/releases).
3. If the issue persists after following these steps, contact our [Support team](https://razorpay.com/support/). Provide the following information while creating a ticket:
   * Razorpay WHMCS plugin version
   * Steps to reproduce the issue (Screen recording/Screenshots)
   * Error logs, if any
   * Staging website credentials (login URL, login id, and password)

### 3. Does the WHMCS plugin support 3 or 0 decimal unit currencies?

The WHMCS plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).