> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# About MOTO Payments

> You can use MOTO (Mail-Order-Telephone-Order) transactions to charge a customer's credit card without using the CVV or 2-factor-authentication. You can extend this flow to your customers to reduce payment failures that may occur due to low internet speeds or redirects to bank pages.

<Info>
  **Feature Request**

  This is an on-demand feature. Please raise a request with our [Support team](https://razorpay.com/support/#request) to get this feature activated on your Razorpay account.

  to get this feature activated on your account.
</Info>

### PCI-DSS Compliance

You must be PCI-compliant to accept and process customer's card details using the MOTO option. The compliance certificate should be updated as per the yearly renewal cycle.

## Frequently Asked Questions

### 1. What card types or issuers can be used with MOTO?

You can use the MOTO feature for all Visa and Mastercard credit cards.

### 2. What is the payment flow for MOTO?

All payments are authorized without card cvv data and 2-factor authentication.

### 3. Is cryptogram value required to process MOTO transactions via tokenised cards?

For MOTO transactions via tokenised cards, cryptogram value is not required to process the payment.

### Related Information

[Batch MOTO Payments](/payments/payment-methods/moto/batch)