> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# International Payments - Trustly

> Trustly is a popular payment method that enables customers to make payments directly from their bank accounts. It works for 600+ banks and has a user base of 500 million.

<Info>
  **Feature Request**

  This is an on-demand feature. Please raise a request with our [Support team](https://razorpay.com/support/#request) to get this feature activated on your Razorpay account.

  to get this feature activated on your account.
</Info>

<Info>
  **Handy Tips**

  * List of [supported countries](#supported-countries).
  * Razorpay's [pay in native currency](/payments/payment-methods/cards/dynamic-currency-conversion) feature will ensure that your European customer is shown the right currency.
</Info>

## Advantages

* **No need to open foreign bank accounts**

  You do not need to open a foreign bank account to accept transfers from your European customers. With Razorpay, you can access the Trustly payment method without any extra paperwork or compliance.
* **No card? No problem!**

  Customers who do not have access to cards can use Trustly to pay through their bank accounts, making it easy for you to sell products in foreign countries with lower card coverage.
* **No chargeback or fraud**

  Avoid unnecessary chargebacks or frauds with an authorised bank transfer solution.
* **Instant confirmation**

  Receive instant payment confirmation, unlike Swift transfers which can take days.
* **Higher transaction amount**

  We support payments up to \$10,000.
* **Automated fast refunds**

  Trustly’s automated international refunds encourage customer loyalty, increase basket size, and more frequent shopping.

## How it Works

Watch this video to know how a customer can make a Trustly payment on Razorpay Checkout.

Given below is the workflow:

<Steps>
  <Step title="Step 1">
    After the payment method is enabled for your Razorpay account, it will appear automatically on Checkout without additional integration.
  </Step>

  <Step title="Step 2">
    Your customer opens Razorpay checkout and selects Trustly as the payment method.
  </Step>

  <Step title="Step 3">
    Razorpay redirects the customer to a Trustly-hosted payment page with a list of available banks in their country.
  </Step>

  <Step title="Step 4">
    The customer chooses the bank and logs into the online bank account.
  </Step>

  <Step title="Step 5">
    The customer selects the account to make the payment and completes the additional factor of authentication.
  </Step>

  <Step title="Step 6">
    The customer completes the payment and is redirected to your website or app.
  </Step>
</Steps>

### Pricing

Trustly payments are charged at 3.0%.

### Refunds and Settlements

* You can refund customer payments made using Trustly by following the usual [refunds](/payments/refunds) process.

* Trustly payments take T+14 days to get settled to your Razorpay account.

### Supported Integrations

For [Standard Checkout](/payments/payment-gateway/web-integration/standard) no additional integration is needed.

* [Custom Integration](/payments/payment-methods/trustly/custom-integration)
* [S2S Integration](/payments/payment-methods/trustly/s2s-integration)

### Supported Countries

Given below is the list of countries that support Trustly payments:

* 🇦🇹 Austria
* 🇧🇪 Belgium
* 🇨🇿 Czech Republic
* 🇩🇰 Denmark
* 🇪🇪 Estonia
* 🇫🇮 Finland
* 🇩🇪 Germany
* 🇱🇻 Latvia
* 🇱🇹 Lithuania
* 🇳🇱 Netherlands
* 🇳🇴 Norway
* 🇵🇱 Poland
* 🇸🇰 Slovakia
* 🇪🇸 Spain
* 🇸🇪 Sweden
* 🇬🇧 United Kingdom