> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Communication

> If a customer is asking for a refund, the banking partner provides a unique reference number (either RRN, ARN or UTR) when a refund is processed. The customer can use this reference number to track the refund status with the bank.

As a customer, you will be notified of the specific payment to be refunded in 7-10 working days.

<Info>
  **Customer Looking for Refund**

  If you are a customer looking for a refund, know more about [customer refunds](/payments/customers/customer-refunds).
</Info>

## Refund Mailers

Razorpay sends you the following email communications for refunds:

* Refund Mailer
  After you process the refund, Razorpay sends you an email with the refund id and unique reference number (ARN, RRN or UTR) provided by the bank.

* RRN/ARN Update Mailer
  When you refund a credit card payment, the banking partner will share an ARN with Razorpay. Razorpay sends you an email with this ARN number.

<Info>
  **Handy Tips**

  Razorpay sends the **Refund** and **RRN/ARN Update** emailers only if the customer email is passed to us.
</Info>

### Related Information

* [Customer Refunds](/payments/customers/customer-refunds)
* [Refunds APIs](/payments/refunds/apis)