> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-60c89f9a-mintlify-audit-missing-sections-1778528421.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Support resources for customers and merchants.

<Info>
  **Customer Looking for Refunds**
</Info>

If you are a customer who has used one of the Razorpay products to make payments and looking for a refund, read about [Customer Refunds](/payments/customers/customer-refunds).

If you are a registered Razorpay user and need help, connect with the [Razorpay Support team](https://razorpay.com/support/). Refer to [Razorpay Docs](https://razorpay.com/docs) to know more about our products.

<Info>
  **You are a registered Razorpay User**
</Info>

If you have a Razorpay User ID (Merchant ID/MID), and you:

* Run a business or are a freelancer.
* Use Razorpay products to receive payments from your end-users and/or make payouts for business purposes.

Not registered yet? [Sign up with Razorpay](https://easy.razorpay.com/).

## Contact Razorpay Support

### To contact the Razorpay Support team:

1. Log in to the Dashboard.

2. Click **Help & Support**.

3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click **Contact Us**.

4. You have the following options in the **Contact Us** section:
   * [Create ticket](#create-support-ticket): Check existing queries or raise a new support ticket.

## Create Support Ticket

You can check existing queries or raise a new support ticket through the Dashboard. Watch this video to know how to raise a ticket.

### To raise a new ticket:

1. Log in to the Dashboard.
2. Navigate to **Account & Settings** → **Support tickets** (under Business settings).
3. Click **Support tickets**.
4. Click **+ Raise New Query** and select the relevant topic and sub-topic.
5. Enter the details of your query and **Upload file** if necessary. Click **Create support ticket**.
6. **Confirm** your phone number. The support ticket is created and details are sent to your registered email id. Click **Done**.

### Track Status of Existing Tickets

Know how to [track your support tickets](https://razorpay.com/docs/payments/dashboard/account-settings/support-tickets/) on the Dashboard.

<Info>
  **Handy Tips**
</Info>

For a faster support experience, reply to the relevant existing ticket instead of creating a new ticket.