Subscription Workflow Changes

Razorpay is committed to continuously innovating its products to provide the best payment experience to its customers. As a part of this endeavour, we have made certain modifications to our Subscription product to optimize customer experience and overall conversion.

Workflow Changes

The standard procedure for mandate registration and subsequent debits remains unchanged. However, the following functionalities are deprecated:

Domestic Cards

The following use cases are deprecated for Subscriptions activated using domestic cards.

Manually Charge a Card From Dashboard

You cannot manually charge a card from dashboard for recurring debits. The Atempt Charge option is removed from the Dashboard.

You can ask customers to update the payment method or create a new Subscription.

Update a Subscription

You can update only the offer and not the following information of an active Subscription:

• Plan change
• Quantity change
• Start date change
• No of cycles

The options to update the above mentioned fields are disabled in the Dashboard.

You get the following error if you try to update the Subscription using API.

Error Response

{
   "error":{
      "code":"BAD_REQUEST_ERROR",
      "description":"Only offers can be updated for subscriptions when payment mode is domestic card",
      "field":"offer_id"
   }
}

Create Add-ons

You cannot create add-ons to the same Subscription. The customers can create a new Subscription or bill it as a separate payment.

The option to create an add-on under Upcoming Invoice in the Dashboard is removed.

You get the following error if you try to create an add-on to the same Subscription using API.

Error Response

{
"error":{
    "code":"BAD_REQUEST_ERROR",
    "description":"Addons can't be added for subscriptions when payment mode is domestic card"
    }
}

UPI Autopay

The following use case is deprecated for Subscriptions activated using UPI autopay:

Manually Charge a UPI Handle From Dashboard

An option to manually retry recurring debits is disabled. You can ask customers to update the payment method or create a new Subscription.