Common Errors

View the list of common errors and their solutions below:

Error 1: The requested URL was not found on the server

Cause:

• Incorrect API method while calling the API.
• Feature required for the API call is not enabled on your account.

Solution:

• Check and use the correct API method.

• Contact our Support team to enable the feature on your account.

Error 2: Access Denied

Cause: Whitelisted IPs on your account.

Solution: Contact our Support team to verify and confirm if any IPs are currently whitelisted on your account. If yes, remove the whitelisted IPs for both test and live modes.

Handy Tips

If you are using our SDKs for integration, the error responses result in exceptions that need to be handled in your integration.

View API Errors

For API error codes, including their reasons, descriptions, and resolution steps, please refer to the respective endpoint page.

Example

To view the errors related to the Create an Order API:

1. Go to the Create an Order API endpoint page.
2. Click the errors capsule. The list of errors is displayed.

Watch the short animation below on how to view API-related errors.