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You can accept online payments from your customers. When a customer makes a payment, it usually flows through different payment states. Check how to capture payments and set refunds.

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Payments in Authorised state

By default, once your customer completes a payment, it is automatically moved to the captured state. However, the payment can remain in the authorized state in the following scenarios:
  • Late authorization: Due to external factors such as network issues or technical errors, Razorpay may not immediately receive payment status from the bank. In this case, Razorpay polls the APIs intermittently for 3 days to check the status. If we receive the payment status as successful, the payment is moved to the authorized state. Know more about late authorization.
  • Specific business use case: Some businesses such as those in the Ecommerce industry, may retain the payment in the authorized state and later move them to the captured state.
Watch Out!
  • For businesses which have the Direct Settlement feature enabled, payments will be auto-captured irrespective of the configuration.
  • You must ensure that all payments in the authorized state are moved to the captured state within 3 days of creation. This is mandatory because payments that are not captured within this period will be refunded automatically to customers.

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Payment Capture Settings

You can configure Payment Capture settings on the Dashboard. You can choose to:

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Choose Refund Speed

You can make Normal Refunds or Instant Refunds. You can also issue refunds in batches. Know more about Refunds.
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Step 1

Log in to the Dashboard.
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Step 2

Click Account & Settings.
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Step 3

Click Capture and refund settings under Payments and refunds.
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Step 4

You can choose the type of refund you wish to make a default setting.