Appendix

Following is supplementary information required to use RTO Intelligence.

Reasons for Risky Orders

Given below is the list of possible reasons for risky orders.

Key to be exposed via API | Detailed copy | Internal short key

rto_prone_phone | High RTOs detected by phone number | high_phone_rto_merchant

rto_prone_email | High RTOs detected by email | high_email_rto_merchant

rto_prone_ip | High RTOs detected by IP address | high_ip_rto_merchant

rto_prone_device | High RTOs detected by device | high_device_rto_merchant

rto_prone_phone | High RTOs detected by phone number | high_phone_rto_global

rto_prone_email | High RTOs detected by email | high_email_rto_global

rto_prone_ip | High RTOs detected by IP address | high_ip_rto_global

rto_prone_device | High RTOs detected by device | high_device_rto_global

rto_prone_pincode | High RTOs detected by pincode | high_zipcode_rto_merchant

rto_prone_pincode | High RTOs detected by pincode | high_zipcode_rto_global

short_shipping_address | Short shipping address | short_shipping _address

gibberish_detected_in_address | Gibberish detected in address | address_monkey_typed

invalid_email_domain | Invalid email domain | email_temp_domain

incomplete_pincode | Incomplete pincode | short_zipcode

dummy_address_detected | Dummy address detected | test_in_address

dummy_name_detected | Dummy name detected | test_in_name

invalid_email_address | Invalid email address | invalid_email

gibberish_detected_in_email | Gibberish detected in email | monkey_typed_email

invalid_phone | Invalid phone number | invalid_phone

invalid_pincode | Invalid pincode | invalid_zipcode

address_pincode_state_mismatch | Incorrect pincode state entered | zipcode_address_state_mismatch

incomplete_shipping_address | Incomplete shipping address | incomplete_shipping_address

customer_phone_blocklisted | Customer phone blocklisted by merchant | phone_blocklisted

customer_ip_blocklisted | IP blocklisted by merchant | ip_blocklisted

customer_pincode_blocklisted | Customer pincode blocklisted by merchant | zipcode_blocklisted

customer_email_blocklisted | Customer email blocklisted by merchant | email_blocklisted

address_is_less_detailed | Address is less detailed | addressstaticfeatures_hasdigits

address_is_less_detailed | Address is less detailed | addressstaticfeatures_countdigits

address_is_less_detailed | Address is less detailed | addressstaticfeatures_lengthtodigitsratio

address_line_2_missing | Address Line 2 missing | addressstaticfeatures_hassecondfield

address_contains_invalid_characters | Address contains too many symbols | addressstaticfeatures_countsymbols

address_is_less_detailed | Address is less detailed | addressstaticfeatures_countwords

address_is_less_detailed | Address is less detailed | addressstaticfeatures_countcommas

address_is_less_detailed | Address is less detailed | addressstaticfeatures_hashousefield

address_building_name_absent | Address does not contain building name | addressstaticfeatures_hasbuildingfield

address_locality_name_absent | Address does not contain locality name | addressstaticfeatures_haslocalityfield

address_is_less_detailed | Address is less detailed | addressstaticfeatures_isdigitinshipaddress

address_is_less_detailed | Address is less detailed | addressstaticfeatures_counttokens

address_incorrect_pincode | Incorrect pincode entered | addressstaticfeatures_iszipcodenotgood

address_is_less_detailed | Address is less detailed | addressstaticfeatures_isunitnumericinsociety

address_is_less_detailed | Address is less detailed | addressstaticfeatures_isinformative

address_pincode_city_mismatch | Incorrect pincode city entered | addressstaticfeatures_iscorrect

rto_prone_area | Order placed for high RTO area | citystaticfeatures_citytier

address_is_less_detailed | Address is less detailed | addressstaticfeatures_iscomplete

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxwordratio

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxwordsuccess

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxseqbiwordcount

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxseqbiwordratio

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxbiwordcount

address_is_less_detailed | Address is less detailed | addressstaticfeatures_maxbiwordratio

address_is_less_detailed | Address is less detailed | addressstaticfeatures_mergescore

short_email | Email is too short | emailstaticfeatures_length

potential_fraud_email | Email has too many digits | emailstaticfeatures_countdigits

order_placed_during_high_rto_period | Order placed during start/end of the month | generic_dayofmonth

cod_prone_email | High COD orders from this email | emailmerchantfeatures_countcodorders

cod_prone_email | Few prepaid orders from this email | emailmerchantfeatures_countprepaidorders

cod_prone_email | Few prepaid orders from this email | emailglobalfeatures_countprepaidorders

cod_prone_email | High COD orders from this email | emailglobalfeatures_countcodorders

rto_prone_email | High RTOs from this email | emailglobalfeatures_rtopercent

cod_prone_phone | High COD orders from this phone | phoneglobalfeatures_countcodorders

rto_prone_phone | High RTO orders from this phone | phoneglobalfeatures_rtopercent

rto_prone_phone | Less delivered orders from this phone | phoneglobalfeatures_deliveredpercent

cod_prone_device | High COD orders from this device | deviceidglobalfeatures_countcodorders

rto_prone_device | Less delivered orders from this device | deviceidglobalfeatures_deliveredpercent

rto_prone_pincode | High RTOs from this pincode | zipcodeglobalfeatures_rtopercent

rto_prone_pincode | Less delivered orders from this pincode | zipcodeglobalfeatures_deliveredpercent

return_prone_pincode | High return orders from this pincode | zipcodeglobalfeatures_returnpercent

rto_prone_pincode | Less delivered orders from this pincode | zipcodemerchantfeatures_deliveredpercent

rto_prone_pincode | High RTOs from this pincode | zipcodemerchantfeatures_rtopercent

rto_prone_pincode | High RTOs from this pincode | zipcodeglobalfeatures_countrtoitems

return_prone_pincode | High return orders from this pincode | zipcodeglobalfeatures_countreturnitems

rto_prone_pincode | Less delivered orders from this pincode | zipcodemerchantfeatures_countdelivereditems

rto_prone_pincode | High RTOs from this pincode | zipcodemerchantfeatures_countrtoitems

cod_prone_pincode | Less prepaid orders from this pincode | zipcodeglobalfeatures_countprepaidorders

cod_prone_pincode | High COD orders from this pincode | zipcodeglobalfeatures_countcodorders

cod_prone_city | Less delivered orders from this city | citymerchantfeatures_deliveredpercent

rto_prone_city | High RTOs from this city | citymerchantfeatures_rtopercent

rto_prone_city | High RTOs from this city | cityglobalfeatures_countrtoitems

rto_prone_city | High return orders from this city | cityglobalfeatures_countreturnitems

rto_prone_city | Less delivered orders from this city | citymerchantfeatures_countdelivereditems

rto_prone_city | High RTOs from this city | citymerchantfeatures_countrtoitems

cod_prone_city | High COD orders from this city | cityglobalfeatures_countcodorders

rto_prone_city | High RTOs from this city | cityglobalfeatures_rtopercent

rto_prone_city | Less delivered orders from this city | cityglobalfeatures_deliveredpercent

returns_prone_city | High return orders from this city | cityglobalfeatures_returnpercent

returns_prone_state | High return orders from this state | statemerchantfeatures_countreturnitems

high_purchase_amount_in_an_hour | High purchase amount in one hour | emailmerchantfeatures_sumpurchaseamountinonehour

high_purchase_amount_in_a_day | High purchase amount in one day | emailmerchantfeatures_sumpurchaseamountinoneday

new_customer_on_your_store | First time customer on your store | generic_createaccounttimebucket

high_purchase_amount_in_a_day | High purchase amount in one day | phonemerchantfeatures_sumpurchaseamountinoneday