Bad Request Errors
Given below is the list of Bad Request errors.bank_not_live_on_upi
- Description: The selected bank is not enabled on UPI. Please try using another bank.
- Source: gateway
- Step: customer_onboarding
account_does_not_exist
Payment Debit Request- Description: No accounts found for the selected bank. Please try using another bank.
- Source: issuer_bank
- Step: payment_debit_request
Payment Credit Request
- Description: Payment was unsuccessful as the receiver’s bank account is not valid. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_credit_request
transaction_not_allowed
Payment Debit Request- Description: Transaction not permitted to the account as per your bank policy. Please contact your bank for more details or try with another bank account.
- Source: customer
- Step: payment_debit_request
Payment Credit Request
- Description: Payment not allowed as it got declined by the receiver’s bank. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_credit_request
upi_pin_registration_card_expired
- Description: Card used while setting UPI PIN has expired. Please use another debit card or use another bank account.
- Source: issuer_bank
- Step: payment_authentication
upi_pin_registration_card_not_found
- Description: Card details used while setting UPI PIN are incorrect. Please re-check and try again.
- Source: issuer_bank
- Step: payment_authentication
upi_pin_registration_card_restricted
- Description: Card used while setting UPI PIN has been blocked by your bank. Please reach out to your bank for more information or try using another bank account.
- Source: issuer_bank
- Step: payment_authentication
bank_technical_error
- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_status_request
pin_not_set
- Description: Payment was unsuccessful as you have not set the UPI PIN on the app. Try using another method.
- Source: customer_psp
- Step: payment_authentication
customer_not_registered
- Description: No bank account is associated with this mobile number. Please try again by adding your account.
- Source: gateway
- Step: customer_onboarding
server_error
- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: gateway
- Step: payment_authentication
payment_cancelled_by_user
- Description: Flow was aborted as you pressed back from the PIN screen. Please try again.
- Source: customer
- Step: payment_authorization
Gateway Errors
Given below is the list of gateway errors.incorrect_otp
- Description: You have entered an incorrect OTP. Try again.
- Source: customer
- Step: customer_onboarding
otp_expired
- Description: You have entered an expired OTP. Please regenerate OTP and try again.
- Source: customer
- Step: customer_onboarding
insufficient_funds
- Description: Payment was unsuccessful due to insufficient funds. Kindly check your balance and try again.
- Source: customer
- Step: payment_debit_request
insufficient_funds_mandate_block
- Description: Payment was unsuccessful as the amount in your account is blocked for another payment. Try using another account.
- Source: issuer_bank
- Step: payment_authentication
otp_attempts_exceeded
- Description: You have entered an incorrect OTP too many times. Try again in some time.
- Source: customer_psp
- Step: customer_onboarding
account_dormant
- Description: Payment was unsuccessful as the receiver’s bank account is inactive. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_credit_request
bank_not_live_on_upi
- Description: Selected bank is not available on UPI. Please try using another bank.
- Source: issuer_bank
- Step: customer_onboarding
payment_timed_out
Temporary Issue- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_response
UPI ID Not Reachable
- Description: Payment was unsuccessful as the bank linked to this UPI ID is not reachable at this time.
- Source: issuer_bank
- Step: payment_debit_response
first_transaction_limit_exceeded
- Description: Payment was unsuccessful as you exceeded the first-time transaction limit set by your bank. You can use another bank account or retry after 24 hours.
- Source: issuer_bank
- Step: payment_debit_response
transaction_limit_exceeded
Limit Set By Bank Exceeded- Description: Payment was unsuccessful as you exceeded the transaction limit set by your bank. Try using another account.
- Source: issuer_bank
- Step: payment_debit_response
Daily Amount Limit Exceeded
- Description: Payment was unsuccessful as you exceeded the amount limit for the day with this bank account. Try using another account.
- Source: issuer_bank
- Step: payment_debit_response
first_time_transaction_freeze_period
- Description: Payment was unsuccessful due to the cooling period set by your bank for first-time user. Please try again after some time.
- Source: issuer_bank
- Step: payment_debit_response
transaction_frequency_limit_exceeded
- Description: Payment was unsuccessful as the number of transactions exceeds the max limit set by the bank. You can use another bank account or retry after some time.
- Source: issuer_bank
- Step: payment_debit_response
bank_account_inactive
Issuer Bank Account Inactive- Description: Payment was unsuccessful as your account is not active. Please try using another bank account.
- Source: issuer_bank
- Step: payment_debit_request
Receiver Bank Account Inactive
- Description: Payment was unsuccessful as the receiver’s bank account is not active. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_debit_request
server_error
Temporary Issue - Issuer Bank- Description: Payment was unsuccessful due to a temporary issue. Please retry in some time.
- Source: beneficiary_bank
- Step: payment_request
Temporary Issue - Beneficiary Bank
- Description: Payment was unsuccessful due to a temporary issue. Please retry in some time.
- Source: issuer_bank
- Step: payment_request
invalid_ifsc
- Description: Payment was unsuccessful due to a temporary issue. Please retry in some time.
- Source: gateway
- Step: payment_authentication
upi_pin_registration_card_blocked
- Description: Card used while setting UPI PIN has been blocked by your bank. Please reach out to your bank for more information or try using another bank account.
- Source: issuer_bank
- Step: payment_authentication
bank_technical_error
UPI ID Temporarily Unavailable- Description: Payment was unsuccessful as the bank linked to this UPI ID is temporarily unavailable. Any amount deducted will be refunded within 5-7 working days.
- Source: issuer_bank
- Step: payment_credit_response
Temporary Issue
- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: issuer_bank
- Step: payment_credit_response
payment_declined
Declined by Bank- Description: Payment was unsuccessful as it was declined by your bank. Reach out to your bank for more details. Try using another account.
- Source: issuer_bank
- Step: payment_debit_request
Temporary Issue
- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: beneficiary_bank
- Step: payment_debit_request
pin_attempts_exceeded
- Description: You have exceeded the incorrect UPI PIN attempts. You can use another bank account or retry after 24 hours.
- Source: customer
- Step: payment_authentication
incorrect_pin
- Description: You have entered incorrect UPI PIN. Please try again with the correct UPI PIN.
- Source: customer
- Step: payment_authentication
linked_account_removal_failed
- Description: Unable to remove the account. Please try again.
- Source: customer_psp
- Step: account_management
sms_text_not_received
- Description: Something went wrong while sending SMS. Please try again.
- Source: gateway
- Step: customer_onboarding
Server Errors
Given below is the list of server errors.server_error
- Description: Payment was unsuccessful due to a temporary issue. Any amount deducted will be refunded within 5-7 working days.
- Source: issuer_bank
- Step: customer_onboarding
server_error
- Description: We are facing some trouble completing your request at the moment. Please try again shortly.
- Source: internal
- Step: payment_authorization