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1. What is cardless EMI?

Cardless EMI allows your customers to convert their payment amount to EMIs without a debit or credit card.

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2. What is axio?

axio is a cardless EMI payment partner. Customers can register with axio during the payment flow on the Razorpay Checkout.

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3. How is axio different from other cardless EMI providers?

The ease of customer sign-up differentiates axio from others. New axio customers can register directly on the Razorpay Checkout and complete the payment.

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4. What details do my customers need to provide to register with axio?

Mobile number, PAN number, DOB and Aadhar number are required for registration. The mobile number and Aadhaar number are verified via OTP at registration.

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5. What is the platform fee applicable for axio?

We charge 3% as the platform fee for cardless EMI transactions by default. The same applies to axio.

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6. What are the minimum and maximum transaction amounts customers can pay with axio?

The maximum transaction amount is ₹40,000. The minimum transaction amount is ₹900.

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7. What is the minimum and maximum transaction limit for the customer?

axio decides dynamically after evaluating the customer’s profile.

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8. Does the customer need to make any downpayment when paying with axio?

Yes, the customer must pay the first month’s installment as advance EMI.

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9. What is the rate of interest?

The rate of interest is 24% p.a. for all EMI tenures.

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10. How does the repayment work for axio?

axio will remind the customer every month before the repayment due date by auto-raising a request on the UPI app, with the UPI ID used to make the advance EMI payment.

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11. What would be the flow of partial or full refunds?

The standard process of claiming refund and partial refunds at Razorpay is followed.

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12. Where can I find more information about axio’s lenders and product offerings?

For more detailed information on axio’s lenders and product offerings, refer to axio’s FAQs section.