Refund to Customers

Customers may cancel the order sometimes, and you may have to refund the amount. In such cases, you can initiate a refund to the customers from the Dashboard. You can issue a full or a partial refund to customers.

Issue a Refund

Watch this video to see how to issue refunds to your customers.

To issue a refund:

1. Step 1

   Log in to the Dashboard and click Route under PAYMENT PRODUCTS.

2. Step 2

   Click the Payments tab and then click the relevant Payment ID.

3. Step 3

   In the Payment details pane, click Issue Refund.

   1. For a full refund, enter the total transaction amount. Enter comments if required, and then click Issue Full Refund.
   2. For a partial refund, enter the amount. Enter comments if required, and then click Issue Partial Refund.
4. Step 4

   The refund transfer happens from your primary account. Hence, you must create a corresponding reversal for the Linked Account. This can be done manually, or you may use the Reverse all Route Transfers as well option for automatic reversal.

5. Step 5

   A dialog box is displayed. Click Yes, Refund.

Related Information

• Transfer Funds to Linked Accounts
• Transfers and Related Fees
• Schedule Settlements
• Payment Reversals