Handle Refund Errors

Sometimes when you try to process a refund request, it fails to get processed and you may encounter BAD_REQUEST_ERROR messages stating refunds are not supported. This happens because most of the banks do not support refunds for payments that are more than 6 months old.

List of Possible Refund Errors

Error Response

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Refund is not supported by the bank because the payment is more than 6 months old",
    "source": null,
    "step": null,
    "reason": null,
    "metadata": {}
  }
}

Error Response

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Payment is more than 6 months old, only instant refund is supported",
    "source": null,
    "step": null,
    "reason": null,
    "metadata": {}
  }
}

To check the refund status, navigate to the Refund Details pop-up by clicking on the specific Refund Id under the Transactions → Refunds tab.

You can get the ARN/RRN for successfully processed refunds under the Dashboard Refunds tab or using the Fetch Refund API. This is a unique reference number that can be used by customers to track refunds.

Related Information

• About Refunds
• Normal Refunds
• Refunds FAQs