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You can enable downtime alerts for partner banks (ICICI/Yes Bank/Axis) and for beneficiary banks (where the recipient receives the amount in their Fund account).

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Partner Bank Downtime Alerts

To receive alerts for partner bank downtime via email and SMS, contact support. We shall enable the feature for you in 2 days.
  • Downtime notifications are sent for RazorpayX powered Current, Escrow and Lite accounts.
  • We notify you of the partner bank downtimes in near real-time. This is usually within 15 minutes from when the downtime started.

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Beneficiary Bank Downtime Alerts

When you make payouts, it is possible that the recipient’s bank/beneficiary bank is experiencing downtime. In such cases, your payouts can fail. To make a successful payout, you must retry the payout after the bank restores normalcy. You can get notified about the beneficiary bank downtimes via Payout Webhook events. To enable downtime webhooks:
  1. Follow the steps to set up Payout Webhooks.

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Enable Webhooks

  1. Log in to the RazorpayX Dashboard.
  2. Go to the user profile icon → My Account & Settings → Developer Controls in the left menu.
  3. Click + ADD WEBHOOK if you are setting up webhooks for the first time. Otherwise, hover over the already added webhook and click EDIT WEBHOOK.
  4. In the Active Events list on the RazorpayX Dashboard, select the following webhook events:
    • payout.downtime.started
    • payout.downtime.resolved
  5. Click SAVE.
You have successfully enabled the downtime webhooks for beneficiary banks. Whenever your beneficiary banks experience downtimes, we notify you at the webhook URL you selected during webhook setup.

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Downtime Webhooks

There are two downtime webhooks. Refer to the respective webhooks for the sample payloads and format.

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Webhook Response Parameters

id : The unique reference id created for each downtime alert. For example, poutdown_F1Zppa6lcVheSE. method : Contains the list of payout modes/methods impacted. For example, IMPS, UPI and more. begin : Timestamp in Unix when the beneficiary bank downtime started. end : Timestamp in Unix when the beneficiary bank downtime ended. For payout.downtime.started webhook, this parameter response is NULL. status : The status of the downtime, whether it is ongoing or resolved. Possible values:
  • started
  • resolved
scheduled : Contains whether the downtime was a scheduled downtime. Possible values:
  • true (if the downtime was scheduled and informed)
  • false (if the downtime is unscheduled)
source : The source of the downtime. Possible value: beneficiary. instrument.bank : Four-digit alpha code of the beneficiary bank. For example, SBI.

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Alternate Payout Options

In case of downtimes, you can opt for Payouts Pro. You can either: