Handy Tips
- If you are a customer looking for a refund, know about customer refunds.
- To check the status of payouts, follow these steps.
RazorpayX Users
To raise a support ticket:- Log in to the RazorpayX Dashboard.
- You can raise a ticket in two ways:
From My Account & Settings
- Navigate to user profile icon at the top-right corner and click My Account & Settings.
- Select Support Tickets Inbox and click + NEW QUERY.
- Select whether to: Click Next.
Need Help Widget
- Click the Need Help? button at the bottom-right corner of the screen.
- Click Write To Us in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
- Select either of the following: Click Next.
Raise a New Request
You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.1
Select the category of the issue from the drop-down menu.
Select the category of the issue from the drop-down menu.
2
Write a description of the issue faced for our better understanding...
Write a description of the issue faced for our better understanding and attach images if available.
3
Enter the email addresses of other users who you wish to keep infor...
Enter the email addresses of other users who you wish to keep informed.
4
Click **Submit**.
Click Submit.
File a Grievance
You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.1
Select the reason for you to file a grievance.
Select the reason for you to file a grievance.
2
Mention your ticket reference number.
Mention your ticket reference number.
3
Click **Next**.
Click Next.
4
Write a description of the complaint and expectations and click **S...
Write a description of the complaint and expectations and click Submit.